Booking a ShineBright Cleaning Solutions service is easy. You can get in touch via our online booking form to start the process of booking a quote or call our customer service team. We will confirm your booking and provide you with all the necessary details.

At ShineBright Cleaning Solutions, we offer several payment options for your convenience. You can pay via EFT (Electronic Funds Transfer), or bank transfer. Please note that a deposit of 30% is required to secure your booking. The remaining balance can be paid upon completion of the service. Payment policies apply as per our Terms & Conditions.(https://www.shinebrightcleaningsolutions.com.au/ts-cs)

Yes. A 30% deposit is required to confirm your booking. This helps secure your appointment and covers potential loss of business if a booking is cancelled at short notice, in-line with ACCC (Australian Competition & Consumer Commission) guidelines. Deposits are non-refundable for cancellations made within 48 hours of the scheduled service. For cancellations made more than 48 hours in advance, deposits may be refunded or transferred to a future booking. For full details, please see our Terms & Conditions.(https://www.shinebrightcleaningsolutions.com.au/ts-cs)

If you need to reschedule or cancel your booking, please contact us within minimum 48 hours in advance. We will do our best to accommodate your request and find a suitable alternative for you. We understand that plans can change. If you provide at least 48 hours' notice, your deposit can be transferred to a new booking date. Cancellations received less than 48 hours prior to scheduled service may result in forfeiture of the deposit, in accordance to applicable fair trading laws governing retention of deposits for services rendered. In the unlikely event that we need to cancel your booking, we will offer a full refund of your deposit or reschedule your service at no additional cost. For full details, please refer to our Terms & Conditions.(https://www.shinebrightcleaningsolutions.com.au/ts-cs)

Yes, we clean both furnished and unfurnished properties. Our team is equipped to handle all types of properties and ensure they are thoroughly cleaned to meet your needs. Additional costs may apply. These will always be discussed and agreed upon at the time of your quote.

No, you do not need to be present during the cleaning. You can provide us with access to the property, and our professional team will take care of the rest. We will notify you once the cleaning is complete.

The duration of the cleaning process depends on the size and condition of the property. We will provide an estimated time after assessing your property.

Yes, we offer a bond back guarantee. Our cleaning services are designed to meet the requirements of property managers and landlords, ensuring you get your bond back. If there are any issues, we will return to fix them at no extra cost.

It's highly recommended to book your end of lease clean at least 2-3 weeks in advance. This timeframe ensures that we can accommodate your preferred date and time, especially during peak moving seasons. Booking early also gives us ample time to prepare and allocate the necessary resources to provide you with the highest quality service, ensuring your property meets all cleanliness standards for your lease agreement. For any last-minute bookings, please contact us directly, and we will do our best to fit you into our schedule.

Unfortunately, we require that the property be completely cleared of furniture, boxes, and household waste prior to the arrival of our cleaning team. This ensures that we can perform a thorough and efficient cleaning service. If the property still contains items that need to be moved, it may hinder our ability to deliver the high-quality cleaning that we promise our clients. In cases where the property is not fully cleared, we may charge an additional fee to cover the costs associated with disposing of any rubbish. We do not do removal of any furniture or large items. We recommend ensuring that your property is entirely ready for cleaning to avoid any additional charges and to allow our team to provide the best possible service.

At ShineBright Cleaning Solutions, we believe in offering personalised and accurate service estimates tailored to each unique home. Every home is different, and elements like the size, layout, and current cleanliness standards vary widely. Yes, we do provide quotes over the internet and phone, however, depending on the size of the property we will request an in-person inspection. By providing an in-person consultation, we ensure we understand your specific needs and deliver a comprehensive and fair quote. This ensures transparency and helps us maintain our high standards of service excellence!

At ShineBright Cleaning Solutions, we prioritise prompt and efficient communication with our clients. Once you submit your inquiry, our customer service team strives to respond within 24 hours. Whether you reach out via phone, email, or through our online contact form, we ensure a timely response to address your cleaning service needs and provide you with a tailored solution. Our commitment to excellent customer service means you'll never be left waiting for long.

Yes, ShineBright Cleaning Solutions offers a key pick-up service from the real estate company for your convenience. However, please note that additional costs may apply for this service. We recommend discussing this option with our customer service team when scheduling your cleaning appointment to understand any extra charges and ensure a smooth process for your cleaning needs.