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1. Introduction

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Welcome to Shinebright Cleaning Solutions Pty Ltd. By booking a service through our website, phone, or email, you agree to the following Terms and Conditions. Please read them carefully before making a booking.

 

2. Services Provided

 

Shinebright Cleaning Solutions Pty Ltd provides residential and commercial cleaning services as described on our website. The scope of work will be confirmed at the time of booking.

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3. Bookings & Deposits

 

• A booking is confirmed once a deposit is received.

• Deposits are 30% of the total quoted service fee and are applied to the final cost of service.

• Deposits are refundable if cancellation is made at least 48 hours before the scheduled appointment.

• Cancellations made within 48 hours of the booking will result in the deposit being forfeited.

 

4. Pricing & Payment

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• Service prices are quoted directly to the client.

• Final pricing may vary depending on the condition or size of the property.

• Payment is due in full on the day of service unless otherwise agreed.

• We accept EFT and direct bank transfer.

 

5. Cancellations & Rescheduling

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• Clients must provide at least 48 hours’ notice to cancel or reschedule a booking.

• No-shows or failure to provide property access will result in a fee equal to the full service cost.

• If Shinebright Cleaning Solutions Pty Ltd cancels a booking, the client will receive a full refund of any deposit paid.

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6. Access to Property

 

• Clients must ensure safe and reasonable access to the property on the day of service.

• If cleaners are unable to access the property, the booking may be treated as a no-show and charged accordingly.

 

7. Health & Safety

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• Our staff follow strict health and safety protocols.

• We reserve the right to refuse or stop work if conditions are unsafe (e.g., hazardous waste, aggressive pets, or unsafe environments).

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8. Liability

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• Shinebright Cleaning Solutions Pty Ltd will take all reasonable care while providing services.

• We are not liable for:
   

  • Normal wear and tear during cleaning,

  • Pre-existing damage or defects,

  • Items not disclosed to us as fragile or valuable.

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• Clients must inform us of any fragile, delicate, or high-value items prior to cleaning.

 

9. Satisfaction Guarantee

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• If you are not satisfied with our service, please notify us within 24 hours.

• We will make reasonable efforts to resolve concerns, including a re-clean of the affected area if required.

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10. Video Walkthroughs & Privacy

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• We may request a video walkthrough before or after cleaning for quoting, training, or service verification.

• By booking our services, you consent to this process unless you advise us otherwise.

• For more details, please see our Privacy Policy.

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11. Changes to Terms

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Shinebright Cleaning Solutions Pty Ltd reserves the right to update these Terms & Conditions at any time. Changes will be effective once posted on our website.

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12. Governing Law

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These Terms & Conditions are governed by the laws of the Australian Capital Territory (ACT), Australia. Any disputes will be handled in the courts of the ACT.

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Privacy Policy – Shinebright Cleaning Solutions Pty Ltd

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This Privacy Policy explains how Shinebright Cleaning Solutions Pty Ltd (“we”, “us”, “our”) collects, uses, stores, and protects your personal information.

 

 

1. Information We Collect

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We may collect the following personal information when you engage with us:

 

• Name, phone number, email address, and home/business address.

• Payment details (bank transfer records).

• Videos or photos of your property (with your consent) for quoting, service verification, or training purposes.

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2. How We Use Your Information

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We use your personal information to:

 

• Provide cleaning services and process bookings.

• Communicate with you about your service.

• Manage deposits, payments, and invoices.

• Conduct video walkthroughs for quoting, service proof, or quality assurance.

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3. Storage & Security

 

• All personal information is stored securely and accessed only by authorised staff.

• Videos are stored securely and deleted after 30 days unless required for service records.

• We take reasonable measures to protect your data from unauthorised access, loss, or misuse.

 

4. Sharing of Information

 

• We do not sell or rent your personal information to third parties.

• Information may only be shared with:

  • Our staff or contractors who require it to perform cleaning services.

  • Legal authorities if required by law.

 

5. Your Rights

 

You may request access to, or correction of, the personal information we hold about you at any time by contacting us at shinebrightcleaning16@hotmail.com.

 

 

6. Updates to Privacy Policy

 

We may update this Privacy Policy from time to time. The latest version will always be available on our website.

 

 

7. Contact Us

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For questions or concerns about your privacy, please contact:

Shinebright Cleaning Solutions Pty Ltd

Email: shinebrightcleaning16@hotmail.com

Phone: 0413652317